1. Hospitality CRM
  2. Roles and permissions
Reference

Who can do what in Hospitality CRM

Give sales ownership, independent review, administration and audit access clear boundaries.

How permissions work

Separate preparation and decision

The Relationship Owner prepares opportunities and inquiries; the Sales Manager reviews the current revision independently.

Scope the organization

App Administrator maintains organization membership and account context before owners start work.

Keep evidence readable

Auditor reads authorized records and the decisions that explain their outcomes.

Rehearse denied actions

Try a review by the submitting owner and an update outside the actor's organization before release.

Who can do what

Permissions by role
RoleOrganizations and accountsOpportunity pipelineRelationship activityGroup stay inquiriesReview and evidenceOperations overview
Sales ManagerViewViewViewViewViewView
Relationship OwnerViewEditEditEditEditEdit
App AdministratorEditEditEdit—Edit—
AuditorViewViewViewViewViewView
AdminEditEditEditViewEditView

Each role in detail

Sales Manager

Review eligible revisions independently and reconcile operational evidence.

Can

  • View Accounts, group stay inquiries, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members

Starts on: Group stay review inbox

Relationship Owner

Prepare assigned operational records and execute eligible reviewed actions.

Can

  • Manage group stay inquiries, Opportunities, record attachments, relationship activities
  • View Accounts, operation receipts, review decisions

Starts on: My open opportunities

App Administrator

Maintain organization configuration and membership.

Can

  • Manage Accounts, Organizations, team members

Starts on: Account directory

Auditor

Read authorized evidence and reports.

Can

  • View Accounts, group stay inquiries, operation receipts, Opportunities, Organizations, record attachments, relationship activities, review decisions, team members

Starts on: Won opportunities

Admin

Oversee access and configuration across operating organizations.

Can

  • Manage Accounts, Organizations, team members, Users
  • View group stay inquiries, operation receipts, Opportunities, record attachments, relationship activities, review decisions

Set up Hospitality CRM your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started