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- Hostel Management
- Process
- Arrival to room release
Arrival to room release
A confirmed stay connects the front desk's arrival work to a specific room. At check-in, the stay becomes occupied and the unit is marked Occupied. At departure, the team reviews the final account before the room enters cleaning. The room returns to use only after its inspection passes.
Step by step
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Check in guest Front Desk Agent
Front Desk Agent checks the confirmed reservation and records arrival on that stay.
- Moves Confirmed to checked in and Available to Occupied
- Updates Leases, Units
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Deliver the stay Front Desk Agent
Service work, charges and confirmed receipts remain linked to the occupied reservation.
- Keeps work and money with one reservation
- Updates Service requests, Charges, Receipts, Leases
-
Review departure Finance Officer
Finance Officer compares posted charges with confirmed receipts or an acknowledged outstanding account. Finance Officer reviews the approved charge ledger and payment evidence.
- Reconciles posted amounts and confirmed receipts
- Updates Charges, Outlet charges, Receipts, Leases
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Check out guest Front Desk Agent
The stay moves from checked in to checked out and the unit from Occupied to Cleaning.
- Moves checked in to checked out and Occupied to Cleaning
- Updates Leases, Units
-
Release room Property Manager
Completed housekeeping and a passed inspection support the unit's return to Available.
- Verifies cleaning before Cleaning becomes Available
- Updates Service requests, Units
Who does what
Roles and permissions- Front Desk Agent
- Handles arrival and departure; Finance Officer reconciles; Property Manager releases the room.
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