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- Hostel Management
- Process
- Outlet activity
Outlet activity
Restaurant and spa activity belongs to a selected stay. The booking records where and when the guest plans to go and how many guests are expected. A separate outlet charge records the amount, date and posting status. Keeping both records linked to the same reservation lets the front desk and finance team examine the same visit.
Step by step
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Select stay Front Desk Agent
Front Desk Agent identifies the reservation before adding specialty activity.
- Identifies the guest visit
- Updates Leases, Parties
-
Capture booking Front Desk Agent
Record Restaurant or Spa, outlet name, start date and guest count on the linked booking.
- Adds dated restaurant or spa activity
- Updates Outlet bookings, Leases
-
Review evidence Operations Reviewer
Operations Reviewer inspects the attributed booking evidence and authorizes the eligible outcome.
- Checks the booking source and reviewer decision
- Updates Outlet bookings, Leases
ApprovalA person approves before the work moves on. -
Prepare charge Front Desk Agent
Front Desk Agent submits a Draft outlet charge with the outlet name, amount and linked stay.
- Keeps draft amount on the same stay
- Updates Outlet charges, Leases
-
Post or void charge Front Desk Agent
Review the source and move Draft to Posted or Voided as appropriate.
- Changes Draft to Posted or Voided through the authorized action
- Updates Outlet charges
Who does what
Roles and permissions- Front Desk Agent
- Captures bookings; Property Manager reviews the stay; Operations Reviewer handles evidence; Front Desk Agent submits charges; Finance Officer reviews the amounts.
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