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- Hostel Management
- Process
- Service assignment
Service assignment
A service request carries a task number, type, due date, assigned staff member, unit and stay. These links matter when two rooms need work on the same day or one occupied room has both a guest request and a maintenance issue. Front Desk Agent and Property Manager manage the work while the named staff member performs it.
Step by step
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Open request Front Desk Agent
Record Cleaning, Maintenance or guest service against the correct stay and unit.
- Connects task to stay and room
- Updates Service requests, Leases, Units
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Assign staff Property Manager
Select an active person and move the task from Open to Assigned.
- Names the responsible person
- Updates Service requests, People
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Work request Front Desk Agent
Front Desk Agent or Property Manager records in progress while the assigned person handles the room or guest need.
- Shows active work against the due date
- Updates Service requests
-
Complete request Front Desk Agent
Front Desk Agent or Property Manager records completion and moves in progress to Completed after the work is done.
- Records the completed state and date
- Updates Service requests
-
Review room Property Manager
Property Manager checks whether completed cleaning supports a room inspection and release.
- Checks turnover before room release
- Updates Units, Service requests
Who does what
Roles and permissions- Front Desk Agent
- And Property Manager manage requests; assigned staff members perform work; Admin maintains access.
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