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- Hotel PMS
- Frequently asked questions
Questions, answered
Answers about stays, room readiness and guest accounts.
Hotel PMS
9 questions
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How do I get started?
Click Get started, then use Proto to configure Hotel PMS for your business. Begin with units, dated rates, a guest party and a representative stay cycle.
Who confirms a reservation?
Front Desk Agent checks the guest count, unit capacity, dates and rate before recording the decision. Property Manager maintains the inventory and rate plans used for that check.
Can I see upcoming arrivals?
Confirmed arrivals groups confirmed reservations with guest, unit and stay dates for desk preparation.
How do I track a room after checkout?
The unit can move to Cleaning while assigned service work records who is handling the room turn. Property Manager reviews readiness before marking it Available.
Where do restaurant and spa bookings go?
Outlet bookings link the appointment time, guest count and outlet to the reservation. Charges are separate records against that stay.
Are draft charges part of the final account?
Finance Officer distinguishes Draft, Posted and Voided charges during account review. Posted items are the amounts ready for that discussion.
When is a payment received?
Payments have Pending, Confirmed and Refunded statuses. Finance Officer uses the payment reference and confirmed outcome when reviewing receipts.
Who can see financial records?
Finance Officer manages charges and payments; Property Manager and Operations Reviewer have review access according to their configured roles.
Can staff track housekeeping work?
Service tasks record Cleaning work with a due date, assigned person, completion time and status, linked to the unit and reservation.
Set up Hotel PMS your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.