Guest account and departure

Step by step

1. Account assembly Finance Officer

   Finance Officer opens the reservation and checks its folio charges, outlet charges and payments. Draft and voided charges remain distinct from posted charges.

   • Posted amounts are separated from drafts and voids.
   • Updates Reservations, Folio charges, Outlet charges

2. Receipt check Finance Officer

   Finance Officer identifies Confirmed payments and reviews references; Pending money is still unresolved, while Refunded is not an active receipt.

   • Confirmed money is distinguished from pending or refunded.
   • Updates Payments, Reservations

3. Guest account review Operations Reviewer

   Operations Reviewer authorises the account decision after the posted charges and confirmed payments are reconciled or the remaining balance is explicitly handled.

   • Account decision is reviewed against the stay.
   • Updates Folio charges, Outlet charges, Payments
   ApprovalA person approves before the work moves on.

4. Departure Front Desk Agent

   Front Desk Agent records the reservation as checked out and passes the unit to Cleaning.

   • Checked in becomes checked out; unit becomes Cleaning.
   • Updates Reservations, Units

5. Readiness handoff Property Manager

   Property Manager reviews cleaning work before the unit is returned to Available for the next stay.

   • Cleaning evidence informs availability.
   • Updates Service tasks, Units

Finance Officer

Prepares the account; Operations Reviewer authorises review; Front Desk Agent handles departure; Property Manager owns readiness.