Arrival and service

Step by step

1. Arrival Front Desk Agent

   Front Desk Agent checks the confirmed reservation, guest party and assigned unit before recording the guest as checked in.

   • Confirmed stay becomes checked in.
   • Updates Reservations, Parties

2. Occupancy Property Manager

   Property Manager and desk use Occupied on the unit for the in-house stay. The reservation remains the reference for service and account questions.

   • Unit is marked Occupied for the guest.
   • Updates Units, Reservations

3. Service request Front Desk Agent

   Front Desk Agent records cleaning, maintenance or guest service work for the unit and reservation with a due date.

   • Work is tied to the stay and location.
   • Updates Service tasks, Units, Reservations

4. Assignment Front Desk Agent

   Front Desk Agent selects a staff member from People and follows the task from Open through Assigned and in progress.

   • Responsible staff and progress are visible.
   • Updates Service tasks, People

5. Completion Property Manager

   The assigned work receives its completed time; Property Manager reviews whether further work or a unit-status change is needed.

   • Completed time informs the next decision.
   • Updates Service tasks, Units

Front Desk Agent

Records arrival and service; Property Manager owns unit readiness; Operations Reviewer reviews linked evidence.