Outlet activity

Step by step

1. Booking Front Desk Agent

   Front Desk Agent records the restaurant or spa type, outlet name, start time and guest count against the reservation.

   • Appointment is linked to the stay.
   • Updates Outlet bookings, Reservations

2. Stay check Front Desk Agent

   The desk checks the reservation and guest context before passing the booking to the outlet. Changes to time or party size should be clear to staff handling the appointment.

   • Guest and booking details are checked.
   • Updates Outlet bookings, Parties, Reservations

3. Charge preparation Finance Officer

   Finance Officer records any resulting outlet charge as Draft against the same reservation. The booking alone is not a charge.

   • Draft amount is tied to the stay.
   • Updates Outlet charges, Reservations

4. Charge review Finance Officer

   Finance Officer checks the amount, date, outlet and reservation before moving an eligible charge to Posted. Operations Reviewer can examine the posted charge during guest account review.

   • Draft becomes Posted or Voided.
   • Updates Outlet charges

5. Account handoff Finance Officer

   Posted outlet charges join the reservation's other charges for departure review; Voided items remain distinguishable.

   • Posted items are available for account review.
   • Updates Outlet charges, Folio charges, Payments

Front Desk Agent

Handles bookings; Finance Officer manages charges; Operations Reviewer examines the posting decision.