Front Desk Agent
Captures assigned stays and service work and evidence.
Can
- Manage outlet bookings, service tasks
- View Parties, People, rate plans, Reservations, Units
Starts on: Open service work
- Hotel PMS
- Roles and permissions
Who can do what in Hotel PMS
Set access around stay, service and account responsibilities.
How permissions work
Stay decisions
Property Manager maintains reservations, units and rate plans; the desk sees the information needed for arrivals.
Service work
Front Desk Agent handles outlet bookings and assigned service tasks; the manager oversees unit readiness.
Money
Finance Officer manages folio charges, outlet charges and payments. Operations Reviewer examines linked evidence.
Access
Admin maintains user records and reviews the role assignment with property leadership.
Who can do what
| Role | Reservations | Units and rates | Front desk | Service work | Folio and payments | Outlets |
|---|---|---|---|---|---|---|
| Front Desk Agent | View | View | View | Edit | — | Edit |
| Property Manager | Edit | Edit | Edit | Edit | View | Edit |
| Operations Reviewer | View | View | View | View | View | View |
| Finance Officer | View | View | Edit | View | Edit | Edit |
| Admin | View | View | View | Edit | View | View |
Each role in detail
Property Manager
Owns stays and service setup, planning and assigned operational work.
Can
- Manage outlet bookings, Parties, rate plans, Reservations, service tasks, Units
- View folio charges, outlet charges, Payments, People
Starts on: Open service work
Operations Reviewer
Reviews evidence and authorizes eligible domain outcomes.
Can
- View folio charges, outlet bookings, outlet charges, Parties, Payments, People, rate plans, Reservations, service tasks, Units
Starts on: Open service work
Finance Officer
Prepares authorized financial drafts and reconciles confirmed receipts.
Can
- Manage folio charges, outlet charges, Payments
- View outlet bookings, Parties, People, rate plans, Reservations, service tasks, Units
Starts on: Draft folio charges
Admin
Maintains user access and the operating configuration for the property.
Can
- Manage Users
- View Parties, People, rate plans, Reservations, Units, service tasks, folio charges, outlet bookings, outlet charges, Payments
Set up Hotel PMS your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.