Questions, answered

Click Get started, then use Proto to configure Hotel + Restaurant + Spa for your business. Begin with the unit list, a guest party and a requested stay, then rehearse confirmation, check-in and checkout with your team.

Front Desk Agent reviews the guest, unit, party size and dates. Confirmation checks capacity and overlapping nights again while the unit is locked, then saves the confirmed status.

The confirmation interval includes the arrival date and excludes the departure date. A new stay can start on the earlier stay’s departure date when the unit can be prepared between them.

Front Desk Agent submits a booking against the selected reservation. The saved booking appears in the outlet view and linked reservation detail, with source evidence available for review.

An outlet charge points to the reservation and follows the authorized draft, posted or voided status path. Finance Officer reviews eligible posted activity with other charges at checkout.

Finance Officer uses a payment marked confirmed from the provider-backed process. Pending and refunded outcomes remain separate from confirmed money.

The final folio reconciles approved charges against confirmed payments. The team explicitly acknowledges an outstanding account before checkout proceeds.

Checkout moves the unit to cleaning. Property Manager returns it to available only after the housekeeping inspection passes.

Front Desk Agent and Property Manager coordinate tasks linked to the unit and reservation. The shared Service Task Board shows the assignee, and Operations Reviewer can inspect relevant evidence.

Set up the property’s accounting and communication connections during implementation. Agree which process owns each outcome and test the handoff against a real reservation.