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- Hotel + Restaurant + Spa
- Who it's for
- Hotels with restaurants
Hotels with restaurants
When a restaurant serves hotel guests, the desk and finance office need the meal activity tied to the correct stay. Front Desk Agent selects the reservation when making an outlet booking. The booking carries the restaurant outlet, start date and guest count. A later outlet charge carries its amount and status against that same reservation.
How Hotel + Restaurant + Spa is set up for you
Dining diary
Outlet Booking Diary lets the team find restaurant visits by outlet and start date with the linked stay.
Charge preparation
Finance Officer can distinguish draft, posted and voided outlet charges during folio review.
Source review
Operations Reviewer receives attributed evidence from the booking path before eligible outcomes are used.
When a restaurant serves hotel guests, the desk and finance office need the meal activity tied to the correct stay. Front Desk Agent selects the reservation when making an outlet booking. The booking carries the restaurant outlet, start date and guest count. A later outlet charge carries its amount and status against that same reservation.
Choose the restaurant outlet names the desk will use and test a booking for an in-house guest. The reservation detail and specialty page should both show the saved booking after submission. Record a draft charge and carry it through the authorized posting path. Then try a cancellation or correction that uses the voided state so the finance team can see the original identity and final outcome.
Use a second reservation with a similar guest name to test source selection. The outlet charge belongs to the selected stay, not to a free-text guest description. Check the reservation number before posting it. At checkout, Finance Officer compares the posted restaurant amount with confirmed payments on that reservation. If the money is pending, the checkout review should still show the amount outstanding for a deliberate decision.
Features to start with
Roles on the team
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
Set up Hotel + Restaurant + Spa your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.