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- Hotel + Restaurant + Spa
- Who it's for
- Hotels with spas
Hotels with spas
A hotel spa can use the reservation as the common source for a guest's room and treatment visit. Front Desk Agent records a spa outlet booking with its outlet name, start date and guest count. The booking stays linked to the selected reservation, and the saved result appears in the specialty page and reservation detail.
How Hotel + Restaurant + Spa is set up for you
Treatment visits
The booking identifies the spa outlet and intended start date for the guest party.
Linked charges
An outlet charge records its amount, charge date and status against the stay for finance review.
Guest handoff
A service task can be assigned to staff for work around the unit and reservation when guest service is needed.
A hotel spa can use the reservation as the common source for a guest's room and treatment visit. Front Desk Agent records a spa outlet booking with its outlet name, start date and guest count. The booking stays linked to the selected reservation, and the saved result appears in the specialty page and reservation detail.
Agree the spa outlet names and how the desk chooses the right guest reservation. Rehearse a booking for an active stay and a second booking for a different guest with a similar name. Check that the linked detail and outlet diary point to the intended stay. The responsible reviewer should be able to trace the submitted evidence before a related charge is treated as eligible for the final folio.
Prepare a treatment charge as a draft, then follow the authorized status path when it is ready. If the visit changes, use the voided outcome for a charge that must not stand. At checkout, Finance Officer should see the spa amount alongside other approved charges and compare it with confirmed receipts. The property manager can then complete the room turnover after the guest departs.
Features to start with
Reservations
Take a stay from request to confirmed arrival against the right guest and unit.
Guests and staff
Connect each stay to the right guest party and each service task to an accountable person.
Restaurant and spa
Attach outlet bookings and charges to the guest's stay with traceable source evidence.
Roles on the team
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
Set up Hotel + Restaurant + Spa your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.