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Who it's for
Hotels
A hotel team needs the desk, property manager and finance office to agree on the same stay. The reservation ties the guest party to a room, its arrival and departure dates and the agreed nightly rate. Front Desk Agent confirms the stay against capacity and overlapping nights, then checks the guest in when the room is ready.
How Hotel + Restaurant + Spa is set up for you
Room placement
Units carry room number, type, capacity and readiness. The desk checks the actual unit before confirming a stay.
Guest service
Cleaning, maintenance and guest-service tasks connect to the room and reservation, with an assigned staff member and due date.
Departure
Finance Officer compares approved charges with confirmed receipts; checkout sends the room to cleaning until inspection passes.
A hotel team needs the desk, property manager and finance office to agree on the same stay. The reservation ties the guest party to a room, its arrival and departure dates and the agreed nightly rate. Front Desk Agent confirms the stay against capacity and overlapping nights, then checks the guest in when the room is ready.
Start with a small set of room types and current guest parties. Import active reservations only after the unit list and capacities are checked. Test a pair of stays that share a departure and arrival day, and another pair whose nights overlap. The confirmation decision should accept or stop each for the right reason. Give the desk a confirmed arrival and an in-house stay to rehearse the handoff between shifts.
During a trial checkout, include a service charge and a payment that is still pending. Finance Officer should explain why it cannot be counted as confirmed money. Property Manager should then watch the room pass through cleaning and housekeeping inspection before the next arrival. This cycle exposes the decisions that matter most to room availability.
Features to start with
Roles on the team
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
Set up Hotel + Restaurant + Spa your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.