Arrival and service

Step by step

1. Prepare arrival Property Manager

   Property Manager checks the confirmed reservation, guest party and unit. The desk should know who is arriving and what preparation remains open.

   • Confirms the intended guest and unit for the arrival.
   • Updates Reservations, Parties, Units

2. Check in Front Desk Agent

   Front Desk Agent records the actual arrival. The reservation becomes checked in and the unit occupied. Actor, source, lifecycle state, revision and operation key are validated before the change is saved.

   • Moves the stay from confirmed to checked in and the unit from available to occupied.
   • Updates Reservations, Units, People

3. Assign service work Front Desk Agent or Property Manager

   Front Desk Agent or Property Manager opens cleaning, maintenance or guest-service tasks for the stay and unit. Each task has an assigned person and a due date for the shift handoff.

   • Ties a task and assignee to the active stay.
   • Updates Service tasks, People, Units, Reservations

4. Track completion Property Manager or Finance Officer

   Property Manager follows assigned and in-progress work until the responsible person records completion. Draft folio charges may be prepared under their separate authority path.

   • Keeps operational work and draft charges traceable to the stay.
   • Updates Service tasks, Folio charges, Reservations

Front Desk Agent

Handles arrival and opens work; Property Manager plans assignments; Finance Officer handles authorized financial drafts.