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- Hotel + Restaurant + Spa
- Process
- Checkout and unit release
Checkout and unit release
Reconcile approved charges, complete departure and release the unit after inspection.
Step by step
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Reconcile receipts Finance Officer
Finance Officer compares approved folio and outlet charges with payments confirmed by the provider. Pending and refunded receipts remain distinct when the balance is reviewed.
- Compares eligible charge amounts with confirmed money.
- Updates Folio charges, Outlet charges, Payments, Reservations
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Approve final charges Operations Reviewer or Finance Officer
Operations Reviewer checks source evidence and approves eligible outcomes for the final folio. Finance Officer records the explicit outstanding account when confirmed receipts do not cover the approved charges.
- Authorizes the final folio basis or acknowledges the outstanding account.
- Updates Folio charges, Outlet charges, Payments, Reservations
ApprovalA person approves before the work moves on. -
Check out Front Desk Agent
Front Desk Agent submits the final folio. The reservation becomes checked out and its unit enters cleaning. This action never confirms a payment.
- Moves the stay to checked out and the unit to cleaning.
- Updates Reservations, Units, Folio charges
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Release unit Property Manager
Property Manager records the housekeeping inspection. The unit returns to available only after the inspection passes; otherwise the cleaning work remains for follow-up.
- Returns the unit to available after a passed housekeeping inspection.
- Updates Units, Service tasks, Reservations
Who does what
Roles and permissions- Finance Officer
- Reconciles money; Operations Reviewer approves eligible outcomes; Front Desk Agent submits departure; Property Manager controls unit release.
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