Outlet service

Step by step

1. Record outlet service Front Desk Agent

   Front Desk Agent selects the reservation, outlet type, outlet name, start date and guest count on the specialty page. The workflow resolves the stay and permitted actor before saving the booking.

   • Saves the attributed restaurant or spa booking against the selected stay.
   • Updates Outlet bookings, Reservations, People

2. Review source evidence Operations Reviewer

   Operations Reviewer receives immutable evidence attributed to the booking and selected stay. The linked reservation detail and outlet page refresh from the saved result.

   • Connects reviewer evidence with the booking and linked detail.
   • Updates Outlet bookings, Reservations

3. Prepare charge Finance Officer

   Finance Officer reviews the visit context and records an outlet charge against the same reservation. Its amount, date and outlet name remain visible while it is draft.

   • Creates a draft amount with its outlet and charge date.
   • Updates Outlet charges, Reservations

4. Post or void charge Finance Officer or Operations Reviewer

   The authorized actor follows the permitted status path after the workflow validates the reservation, actor and existing source evidence. A voided charge remains distinguishable from a posted one.

   • Moves the charge through the authorized draft, posted or voided path.
   • Updates Outlet charges, Reservations

Front Desk Agent

Submits bookings; Operations Reviewer reviews evidence; Finance Officer prepares and reconciles charges; Property Manager oversees the stay.