Stay confirmation

Step by step

1. Capture request Property Manager

   Property Manager records the guest party, intended unit, dates, party size and nightly rate. The request remains visible for desk review.

   • Creates the requested stay with a guest and unit.
   • Updates Reservations, Parties, Units

2. Check capacity and dates Front Desk Agent

   Front Desk Agent checks the unit's recorded capacity and the stay interval. The arrival night is included; departure night is excluded. A request that exceeds capacity or conflicts with another confirmed stay needs correction before confirmation.

   • Compares party size, capacity and overlapping nights.
   • Updates Reservations, Units

3. Confirm stay Front Desk Agent

   Front Desk Agent submits the confirmation. The workflow checks the actor, linked source identity, lifecycle state and current revision, locks the unit and repeats the overlap check before saving. An identical retry returns the saved decision; changed input conflicts.

   • Moves the stay from requested to confirmed after the locked recheck.
   • Updates Reservations, Units, People

4. Prepare arrival Property Manager

   Property Manager reviews the confirmed arrival and unit readiness. Any service task needed before arrival has a unit, reservation, owner and due date.

   • Gives the next shift a confirmed stay and any assigned preparation work.
   • Updates Reservations, Units, Service tasks

Property Manager

Prepares the request; Front Desk Agent confirms it; Operations Reviewer can inspect the linked stay evidence.