1. Retail Staff HRMS
  2. Frequently asked questions
FAQ

Questions, answered

Answers about store rosters, training, leave, pay review and getting started.

Retail Staff HRMS

9 questions

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How do I get started?

Click Get started, then use Proto to configure HRMS for Retail Staff for your business. Start with one store, a representative roster and the corresponding shift and time records.

How do managers see store coverage?

Store Staff Assignments holds the employee, shift date, store code, role coverage and planned hours. The HRMS Retail Overview shows coverage and exceptions across authorized stores.

Can a shift show the difference between planned and worked hours?

Yes. Store Shift Entries holds scheduled, worked and absence hours under the parent assignment. The manager can record a Pending, Accepted or Rejected outcome.

How are roster decisions recorded?

Review Decisions can record the reviewer, decision, reason and source revision for a Store Staff Assignment. Evidence Documents and Follow Up Actions remain linked to the same source.

Where does training completion appear?

Course Enrollments tracks assigned learning and its completion date. Training Records stores the dated result and any certificate reference or expiry.

Can employees request leave?

Leave Requests records the employee, dates, days, type and approver. The named approver reviews the request with Leave Balances before recording a decision.

How does time reach payroll review?

Timesheets and Time Entries hold weekly and dated hours. Payroll Runs and Pay Statements hold the period and employee amounts for Payroll Manager to reconcile.

Does the app send wages to a bank?

Payment execution is a connection to arrange with your payroll provider. Match its confirmation to the relevant run and statement before recording payment follow-through.

Can we use more than one store?

Yes. Assignments have a store code and a Retail Locations definition, while the overview covers authorized stores. Agree a shared store code rule before extending the roster.

Set up Retail Staff HRMS your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started