Incident Response Platform

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  1. Incident Response Platform
  2. Use Proto with this system
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Put an AI agent to work in Incident Response Platform

Prepare incident, coverage and change work for human review.

Set it up

  1. Teach your agent ERP.AI

    Load the ERP.AI skill and paste the output into your agent. It explains how to read and update records in your workspace.

    curl -fsSL https://www.erp.ai/skill.md

  2. Give it a role

    Assign the agent its own user and one of the 5 roles. It gets exactly the access that role has, and no more.

  3. Check what it can reach

    Confirm which records, actions and connections the agent can use in your workspace before you point it at real data.

  4. Review its work and usage

    Check the drafts and changes it proposes, and watch its usage receipts as you give it more to do. Agent work uses prepaid credits.

What the agent can do

  • Service Manager: List active incidents by service, priority and assigned person for the next handoff.
  • Service Technician: Summarize recent response events and incident updates before taking an assigned case.
  • Change Approver: Show changes in review with risk, scheduled window and rollback plan.
  • Finance Officer: Group rejected and failed integration receipts by provider for investigation.

What stays with a person

  • The Service Manager owns incident assignment, closure and change decisions.
  • Responders confirm their own actions and occurrence times.
  • A monitoring receipt needs human review before it becomes response work.
  • Proto can prepare views and explanations under the user's permissions; the responsible person checks the record and records the actual decision.

The Service Manager owns incident assignment, closure and change decisions. Responders confirm their own actions and occurrence times. A monitoring receipt needs human review before it becomes response work. Proto can prepare views and explanations under the user's permissions; the responsible person checks the record and records the actual decision.

Set up Incident Response Platform your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started