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- Incident Response Platform
- Questions before you choose
Questions, answered
Answers about incident response records, coverage and setup.
Incident Response Platform
10 questions
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How do I get started?
Click Get started, then use Proto to configure Incident Response Platform for your business. Pilot one service with its owner, assets, on-call coverage and a representative incident. Rehearse the response and shift handoff before expanding.
What does an incident record include?
It identifies the affected service and asset, priority, assigned person, status and key response times. Linked response events and updates provide the action history.
How is on-call coverage organized?
A shift names the service, responder, start, end and escalation level. Review the schedule alongside active incident assignments during handoff.
Can we follow the responder's actions?
Yes. Response events record the action type, responder, incident and occurrence time. Incident updates hold the narrative notes and author.
How do we track recurring disruptions?
Open a Problem for the affected service, assign an owner and record the problem statement, investigation status and supported root cause.
How are planned changes reviewed?
The change record holds its risk, scheduled start and end, rollback plan and status. The Service Manager records the approval decision before implementation.
Where do monitoring alerts appear?
A connected monitoring provider can create Integration Receipts with event identifiers and handling status. The team reviews whether an event calls for an incident.
Can requests be managed separately from incidents?
Yes. Service Requests have a requester, service, due date, completion time and their own approval and work statuses.
Can we migrate existing records?
Start with people, services and assets, then bring in shifts and incidents with their references. Reconcile dates and identifiers before importing response history.
What drives the cost?
See the pricing page for current platform usage and implementation terms.
Set up Incident Response Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.