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- Incident Response Platform
- Get started
Get Incident Response Platform running in four steps.
Begin with one service and a complete response rehearsal.
Create your account
Click Start now and create your ERP.AI account.
Start nowDownload Proto
Proto is the desktop app you use to set up Incident Response Platform. It runs on macOS, Windows and Linux.
Download ProtoMake it yours
Open Incident Response Platform in Proto and adjust fields, steps, roles and approvals to match how your team works.
Implementation planBring your data and team
Import your records, then invite your team and assign their roles.
See the roles
Create your account
Click Get started to create your ERP.AI account. Download Proto and describe the service you support, the people responsible and the first incident flow to configure.
Prepare the first operating cycle
Choose one service and its primary asset context. Name the Service Manager and active responders. Add an on-call shift, then work a representative incident from opening through acknowledgment, investigation and resolution. Keep the response events and updates clear enough for another person to continue at a shift change.
- Service name, owner, criticality and status.
- Asset tags, conditions and service mapping.
- Responder identities, coverage intervals and escalation levels.
- A real incident example and a monitoring event identifier for reconciliation.
Review before release
Compare the incident’s times with recorded response actions. Check the on-call schedule against the incident’s assigned person at handoff. Rehearse a rejected monitoring receipt and a planned change with a rollback outcome. Test each operating role’s access to the records it must manage or review, then ask the Service Manager to accept the first service’s setup before extending coverage.
Set up Incident Response Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.