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- Incident Response Platform
- Process
- Change planning
Change planning
A planned Change names the affected service and describes the work. Its risk, scheduled window and rollback plan give the Service Manager the information needed for a decision. After approval, the team records implementation and the checked outcome. A rejected plan and a rolled-back implementation remain distinct outcomes.
Step by step
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Draft change Service Manager
Describe the service work, risk, proposed start and end, and rollback plan in Draft.
- Establish plan, risk and service
- Updates Changes, Services
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Request review Service Manager
Move the completed plan to Review so its decision can be made against the current details.
- Present the plan for a decision
- Updates Changes
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Approve change Service Manager
The Service Manager approves or rejects the reviewed plan.
- Record approval or rejection
- Updates Changes
ApprovalA person approves before the work moves on. -
Implement change Service Manager
Record when approved work moves into Implementing during the scheduled window.
- Track execution of approved work
- Updates Changes
-
Verify change Service Manager
Review the result and record Verified or rolled back as appropriate.
- Record checked result or rollback
- Updates Changes
Who does what
Roles and permissions- Service Manager
- Manages and records change decisions.
- Change Approver
- Reviews the plan and its evidence.
Set up Incident Response Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.