Incident timing
Which services have incidents that stayed open longest, and when were they acknowledged and resolved?
From Incidents
- Incident Response Platform
- Reports and operational decisions
Reports for the questions your team asks
Read incident timing, coverage, problem work and intake exceptions.
Overview×
Incident Response Platform · Overview
Incident Response Platform dashboard
This quarter
Changes in view
6Low
2Medium
2High
2Incidents by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Open | 27 | ||
| Acknowledged | 20 | 74% | |
| Investigating | 14 | 70% | |
| Resolved | 8 | 57% |
Incidents by status
Sample counts per stage
Questions to answer
Responder history
Which actions were recorded for a disruption, and who took them?
Coverage
Which service has scheduled responders for the period under review?
From Incidents
Problem work
Which recurring issues remain open or known errors by service and owner?
From Incidents
Change work
Which approved changes have a planned window, and what was verified or rolled back?
From Services and assets
Intake exceptions
Which monitoring provider receipts were rejected or failed?
More reports
Incident volume by priority List
Count incidents by priority and service across opened dates.
Acknowledgment and resolution intervals List
Compare opened, acknowledged and resolved times for each incident.
Responder activity by incident Grouped
Group response events and their responders under each incident.
Coverage by service List
Review on-call shift start and end times, responder and escalation level by service.
Recurring problem status List
Group problems by service, owner and current status.
Planned change windows List
Compare scheduled start and end dates with risk and status.
Request due dates List
Review service requests by due date, completion date and status.
Receipt handling exceptions List
Group integration receipts by provider and handling status.
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