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  1. Insurtech Comparison Platform
  2. Questions before you choose
FAQ

Questions, answered

Answers about instruction review, carrier handoffs and provider reconciliation.

Insurtech Comparison Platform

9 questions

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How do I get started?

Click Get started, then use Proto to configure Insurtech Comparison Platform for your business. Pilot one organization, a carrier counterparty, one balanced instruction and a representative provider event.

Who prepares an instruction?

Operations Analyst records the instruction, its owner, counterparty, amount and linked debit and credit accounts. The Independent Finance Reviewer decides on the submitted revision.

How does a carrier handoff stay connected?

The carrier record links to its parent instruction and organization. It keeps the carrier, submitted revision, decision status and provider application reference together.

What does a reviewer see?

The reviewer can inspect the submitted instruction or carrier handoff, its revision and supporting evidence. The decision retains the reviewer, reason and date.

When is an instruction confirmed?

After the team checks provider confirmation or settlement evidence against the submitted instruction. A provider submission alone is still pending an external result.

How are provider events matched?

The reconciliation item must refer to the same financial account and exactly match the confirmed instruction’s amount and occurrence date. A disagreement stays visible for investigation.

Can a provider action be checked after a timeout?

Yes. Use its operation key, external reference and recorded effect references to inspect what actually persisted before retrying any action.

Can auditors change operational records?

Auditor is a scoped read-only role for authorized evidence and reports. Review and execution stay with the named operational roles.

What should we prepare for import?

Bring organization and partner codes, provider account identifiers, named team members, sample instructions and dated provider events. Rehearse a mismatched event before expanding the scope.

Set up Insurtech Comparison Platform your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started