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- IT Service + Asset + Knowledge
- Process
- Change control
Change control
Review risk, the service window and rollback action before a planned change proceeds.
Step by step
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Draft change Service Manager
The preparer records summary, service, risk, start, end and rollback plan.
- Gives the proposal a service and working plan
- Updates Changes, Services
-
Review change Change Approver
The Change Approver checks the proposal against the affected service.
- Places the proposal before the approver
- Updates Changes
-
Approve change Change Approver
The Change Approver records Approved or Rejected.
- Records the decision
- Updates Changes
ApprovalA person approves before the work moves on. -
Implement change Service Manager
The authorized worker performs the change during the recorded window.
- Marks authorized work in progress
- Updates Changes
-
Verify change Service Manager
The Service Manager checks the result and records Verified or rolled back.
- Records the outcome against the service
- Updates Changes, Services
Who does what
Roles and permissions- Change Approver
- , Service Manager, Service Desk Agent.
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