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- IT Service + Asset + Knowledge
- Process
- Knowledge publication
Knowledge publication
Review service guidance and record when it becomes published.
Step by step
-
Draft article Knowledge Editor
The Knowledge Editor writes a title and body tied to a service.
- Connects the guidance to its service
- Updates Knowledge articles, Services
-
Review article Knowledge Editor
The editor checks the steps and service context with the relevant owner.
- Holds content for an editorial check
- Updates Knowledge articles
-
Publish article Knowledge Editor
The Knowledge Editor records publication and the actual publication time.
- Makes reviewed guidance current and dated
- Updates Knowledge articles
-
Archive article Knowledge Editor
The editor marks guidance that is no longer current.
- Removes old guidance from current use
- Updates Knowledge articles
Who does what
Roles and permissions- Knowledge Editor
- , Service Manager.
Set up IT Service + Asset + Knowledge your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.