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- IT Service + Asset + Knowledge
- Process
- Service ownership
Service ownership
Keep service ownership, linked assets and dependency checks in view.
Step by step
-
Identify service Service Manager
The Service Manager records the service name, criticality, status and owner.
- Establishes ownership and criticality
- Updates Services, People
-
Associate assets Asset Manager
The Asset Manager links assets to the service and checks their condition.
- Identifies equipment supporting the service
- Updates Assets, Services
-
Verify dependency Asset Manager
The Asset Manager records the dependency type and verification date.
- Dates the checked relationship
- Updates Asset service links, Assets, Services
-
Review activity Service Manager
The Service Manager compares incidents, changes and requests for the service.
- Shows service work in context
- Updates Incidents, Changes, Service requests, Services
Who does what
Roles and permissions- Service Manager
- , Asset Manager.
Set up IT Service + Asset + Knowledge your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.