Incident priority and status List
Group incidents by Priority and Status to see current work.
Reference
Example screen with sample data
Reports for the questions your team asks
Review service response, request completion, change outcomes and record health.
Overview×
IT Service + Asset + Knowledge · Overview
IT Service + Asset + Knowledge dashboard
This quarter
Changes in view
6Low
2Medium
2High
2Incidents by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Open | 38 | ||
| Acknowledged | 8 | 21% | |
| Investigating | 3 | 38% | |
| Resolved | 1 | 33% |
Incidents by status
Sample counts per stage
More reports
Acknowledgment timing List
Compare opened at and acknowledged at for acknowledged incidents.
Resolution timing by service Grouped
Group incidents by Service and compare opened at with resolved at.
Request completion by service Grouped
Group service requests by Service and Status, with requested at and completed at.
Change risk and outcome List
Group Changes by Risk and Status to review outcomes.
Assets by service and condition Grouped
Group Assets by Service and Status and inspect Location.
Problems by service Grouped
Group Problems by Service and Status with Owner and root cause.
Knowledge publication List
Group knowledge articles by Service and Status with published at.
Integration processing outcomes List
Group integration receipts by Provider and Status with received at.
Set up IT Service + Asset + Knowledge your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.