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- IT Service Management
- Process
- Asset and service context
Asset and service context
An asset tag identifies equipment, while the service link explains why it matters. Assignment records name the custodian and date. Verified service-asset links make it possible to move from a service interruption to the devices that may be involved.
Step by step
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Register Admin
Admin records identifying details, location and asset status.
- Identifies equipment and its current state
- Updates Assets
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Assign Admin
Admin records a custodian and assignment date when equipment is issued.
- Names the custodian and custody period
- Updates Assets, Asset assignments, People
-
Link Admin
Admin relates the asset to its service and verifies the dependency.
- Explains service dependency
- Updates Service asset links, Services, Assets
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Investigate Incident Responder
Incident Responder checks the service and device context during an interruption.
- Gives the responder asset context
- Updates Incidents, Assets, Services
-
Return or retire Admin
Admin records return or disposal information when the asset leaves use.
- Preserves the end of custody or use
- Updates Asset assignments, Asset disposals, Assets
Who does what
Roles and permissions- Admin
- Maintains the register and custody; Incident Responder and Service Desk Agent read it during service work.
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