What needs attention now?
Group incidents by priority and state, then open the underlying cases before changing assignments.
From Incidents
- IT Service Management
- Reports and analytics
Reports for the questions your team asks
Review response, request, change and service evidence from recorded fields.
Overview×
IT Service Management · Overview
IT Service Management dashboard
This quarter
Changes in view
6Low
2Medium
2High
2Incidents by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Open | 26 | ||
| Acknowledged | 6 | 23% | |
| Investigating | 2 | 33% | |
| Resolved | 1 | 50% |
Incidents by status
Sample counts per stage
Questions to answer
Did work meet its dates?
Compare acknowledgement and resolution times on incidents and due and completion dates on requests.
From Incidents
What happened after review?
Read advisory decisions against changes, then inspect deployment outcomes for the affected service.
From Changes
Which services rely on which assets?
Use verified service-asset links and check them against the register.
From Assets
Which external receipts failed?
Group integration events by source and outcome, then inspect the rejected entries.
From Service Oversight
More reports
Incident priority and state List
Count incidents by Priority and Status for the current response queue.
Acknowledgement and resolution intervals List
Compare opened at with acknowledged at and resolved at on incidents.
Requests due and completed List
Compare due at and completed at across service request statuses.
Change review outcomes Grouped
Group CAB approvals decisions by their Changes and Services.
Service asset coverage Grouped
Show Assets connected to each Service through service asset links.
Outage restoration record List
Compare started at and restored at for each service outages entry.
Knowledge publication state List
Group knowledge articles by Status, Service and Owner.
Integration receipt outcomes List
Group integration events by source system and Status.
Set up IT Service Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.