ITSM for Healthcare and Hospitals

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  1. ITSM for Healthcare and Hospitals
  2. Use Proto with this system
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Put an AI agent to work in ITSM for Healthcare and Hospitals

Prepare clinical IT work and review decisions with Proto.

Set it up

  1. Teach your agent ERP.AI

    Load the ERP.AI skill and paste the output into your agent. It explains how to read and update records in your workspace.

    curl -fsSL https://www.erp.ai/skill.md

  2. Give it a role

    Assign the agent its own user and one of the 8 roles. It gets exactly the access that role has, and no more.

  3. Check what it can reach

    Confirm which records, actions and connections the agent can use in your workspace before you point it at real data.

  4. Review its work and usage

    Check the drafts and changes it proposes, and watch its usage receipts as you give it more to do. Agent work uses prepaid credits.

What the agent can do

  • Incident Responder: List open incidents by priority and show their latest attributed update.
  • Service Manager: Compare request due dates with completion times for a named service.
  • Clinical Change Manager: Gather the scheduled window, risk, rollback plan and advisory decision for a change.
  • Biomedical Engineer: Find assigned devices with an upcoming service due date and their linked service.

What stays with a person

  • The change advisory reviewer makes the approval decision and records a reason.
  • The clinical owner confirms patient care impact and restoration.
  • The service manager reviews the completed handoff.
  • Proto may organize the relevant records for those people, subject to their access, but it does not replace their judgment or the connected system’s observed outcome.

The change advisory reviewer makes the approval decision and records a reason. The clinical owner confirms patient care impact and restoration. The service manager reviews the completed handoff. Proto may organize the relevant records for those people, subject to their access, but it does not replace their judgment or the connected system’s observed outcome.

Set up ITSM for Healthcare and Hospitals your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started