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- ITSM for Healthcare and Hospitals
- Process
- Clinical change review
Clinical change review
Record the review decision before clinical change implementation.
Step by step
-
Draft Clinical Change Manager
Clinical Change Manager records service, risk, scheduled window and rollback plan before requesting review.
- Draft plan recorded
- Updates Changes
-
Route for review Clinical Change Manager
Raising the change moves it into Review and creates the advisory decision row. The row alone is not an approval.
- Draft to Review; decision row created
- Updates Changes, Clinical change advisory reviews
-
Decide Change Advisory Reviewer
Change Advisory Reviewer records Approve, Reject or Defer and the reason. An approved decision allows the manager to set the change to Approved.
- Pending to decision; Review to Approved or Rejected
- Updates Clinical change advisory reviews, Changes
ApprovalA person approves before the work moves on. -
Implement Clinical Change Manager
Clinical Change Manager moves an approved change into Implementing. The implementation workflow records a pending service deployment.
- Approved to Implementing; deployment Pending
- Updates Changes, Clinical system deployments
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Verify Clinical Change Manager
Clinical Change Manager compares service deployment outcome with expected and actual rollback check results.
- Observed outcome; Verified or rolled back
- Updates Clinical system deployments, Clinical rollback checks, Changes
Who does what
Roles and permissions- Clinical Change Manager
- , Change Advisory Reviewer, Service Manager.
Set up ITSM for Healthcare and Hospitals your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.