1. ITSM for Healthcare and Hospitals
  2. Process
  3. Clinical change review
Process · Clinical change review

Clinical change review

Record the review decision before clinical change implementation.

Step by step

  1. Draft Clinical Change Manager

    Clinical Change Manager records service, risk, scheduled window and rollback plan before requesting review.

    • Draft plan recorded
    • Updates Changes
  2. Route for review Clinical Change Manager

    Raising the change moves it into Review and creates the advisory decision row. The row alone is not an approval.

    • Draft to Review; decision row created
    • Updates Changes, Clinical change advisory reviews
  3. Decide Change Advisory Reviewer

    Change Advisory Reviewer records Approve, Reject or Defer and the reason. An approved decision allows the manager to set the change to Approved.

    • Pending to decision; Review to Approved or Rejected
    • Updates Clinical change advisory reviews, Changes
    ApprovalA person approves before the work moves on.
  4. Implement Clinical Change Manager

    Clinical Change Manager moves an approved change into Implementing. The implementation workflow records a pending service deployment.

    • Approved to Implementing; deployment Pending
    • Updates Changes, Clinical system deployments
  5. Verify Clinical Change Manager

    Clinical Change Manager compares service deployment outcome with expected and actual rollback check results.

    • Observed outcome; Verified or rolled back
    • Updates Clinical system deployments, Clinical rollback checks, Changes
Clinical Change Manager
, Change Advisory Reviewer, Service Manager.

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