Downtime and restoration

Step by step

1. Report Incident Responder

   Incident Responder links the care impact record to the affected incident and names its clinical owner.

   • Incident and owner linked
   • Updates Incidents, Clinical service impacts

2. Classify Incident Responder

   Incident Responder records None, Delayed or Unavailable patient care impact for the affected clinical service.

   • Care consequence recorded
   • Updates Clinical service impacts

3. Use procedure Incident Responder

   Incident Responder attaches the downtime procedure used by the clinical area.

   • Procedure evidence retained
   • Updates Clinical service impacts

4. Record restoration Incident Responder

   Incident Responder records outage start and restored time on a register entry linked to the incident.

   • Outage timing retained
   • Updates Clinical downtime register, Incidents

5. Review Service Manager

   Service Manager compares the timing, incident updates and clinical owner’s impact assessment before closing the interruption.

   • Restoration evidence checked
   • Updates Clinical downtime register, Clinical service impacts, Incidents

Incident Responder

, Service Manager.