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- ITSM for Healthcare and Hospitals
- Process
- Integration receipt reconciliation
Integration receipt reconciliation
Review inbound events by provider identifier and processing status.
Step by step
-
Receive Service Manager
The inbound event creates a receipt with provider, external event identifier, payload hash and received time.
- Received status and source identity retained
- Updates Integration receipts
-
Compare Service Manager
Service Manager compares the identifier and hash with any earlier delivery from the same provider.
- Possible retry identified
- Updates Integration receipts
-
Classify Service Manager
Service Manager distinguishes Applied, Rejected and Failed from merely Received.
- Processing outcome read
- Updates Integration receipts
-
Correct Service Manager
Service Manager works with the connected system owner on a rejected or failed event and checks any corrected delivery.
- New receipt compared with earlier outcome
- Updates Integration receipts
-
Reconcile Service Manager
Service Manager retains both receipts and explains which delivery was applied.
- Each outcome remains visible
- Updates Integration receipts
Who does what
Roles and permissions- Service Manager
- , Admin.
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