Service request fulfillment

Step by step

1. Submit Clinical Service Desk Analyst

   Clinical Service Desk Analyst records requester, request type, service, requested date and due date.

   • Submitted request retained
   • Updates Service requests, People, Services

2. Review Service Manager

   Service Manager checks the Submitted request against the service and clinical need.

   • Request ready for decision
   • Updates Service requests

3. Decide Service Manager

   Service Manager records Approved or Rejected. A rejected request remains visible as its own outcome.

   • Submitted to Approved or Rejected
   • Updates Service requests
   ApprovalA person approves before the work moves on.

4. Fulfill Clinical Service Desk Analyst

   For an approved request, the operating team records in progress while the work is carried out.

   • Approved to in progress
   • Updates Service requests

5. Complete Service Manager

   Updating the request applies the completion transition. Service Manager checks completed at against due at and confirms the requesting area received the result.

   • In progress to Completed; completion date checked
   • Updates Service requests

Clinical Service Desk Analyst

, Service Manager.