Which incidents still need work?
Group active incidents by priority, state, service and assignee.
From Clinical incidents
- ITSM for Healthcare and Hospitals
- Reports and operational decisions
Reports for the questions your team asks
Review incident timing, care impact, requests, changes and inbound events.
Overview×
ITSM for Healthcare and Hospitals · Overview
ITSM for Healthcare and Hospitals dashboard
This quarter
Changes in view
6Low
2Medium
2High
2Incidents by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Open | 44 | ||
| Acknowledged | 26 | 59% | |
| Investigating | 18 | 69% | |
| Resolved | 11 | 61% |
Incidents by status
Sample counts per stage
Questions to answer
How long did response take?
Compare opened and acknowledged times for the same incident.
From Clinical incidents
Where was care affected?
Read patient care impact with the linked incident and clinical service.
From Clinical incidents
Which requests passed their due date?
Compare due and completed dates by request state.
What happened to a reviewed change?
Read risk, advisory decision and deployment outcome together.
Which inbound events need reconciliation?
Group receipts by provider and processing status.
More reports
Incident state and priority List
Group clinical incidents by Status and Priority for the service queue.
Acknowledgment and resolution intervals List
Compare opened at with acknowledged at and resolved at for each incident.
Clinical care impact Grouped
Group patient care impact by clinical service and linked Incident.
Request due dates and completion List
Compare due at and completed at by service requests Status and Service.
Change risk and decisions Grouped
Review Changes Risk with linked clinical change advisory reviews Decision.
Biomedical service dependencies Grouped
Group biomedical asset service links by Service and Asset, with verified at.
Integration processing outcomes List
Count integration receipts by Provider and Status using received at.
Recurring problem state List
Review Problems by Service, Status and Owner.
Set up ITSM for Healthcare and Hospitals your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.