Assign incident, change, asset and knowledge decisions to the right staff.
| Role | Clinical incidents | Service requests | Changes and deployments | Biomedical assets | Downtime and impact | Integration receipts | Problems and knowledge |
|---|---|---|---|---|---|---|---|
| Clinical Service Desk Analyst | Edit | Edit | View | View | View | — | View |
| Incident Responder | Edit | View | View | View | Edit | — | View |
| Clinical Change Manager | View | View | Edit | View | — | — | View |
| Change Advisory Reviewer | View | View | Edit | View | View | — | View |
| Biomedical Engineer | View | View | View | Edit | — | — | View |
| Service Manager | View | View | View | View | View | Edit | Edit |
| Knowledge Editor | View | View | View | View | — | — | Edit |
| Admin | Edit | Edit | Edit | Edit | Edit | — | Edit |
Receives hospital staff requests and clinical incidents and keeps the initial record current.
Starts on: Open Clinical Incidents
Acknowledges assigned incidents, investigates service impact and records response evidence.
Starts on: Open Clinical Incidents
Prepares scheduled changes, rollback plans and deployment outcome records.
Starts on: Clinical Change Schedule
Decides the clinical change review and records the reason against the change.
Starts on: Clinical Change Schedule
Maintains device identity, custody and clinical service dependencies.
Starts on: Assigned Biomedical Assets
Reviews incident, request, problem and integration outcomes across the service.
Starts on: Open Clinical Incidents
Reviews and maintains clinical knowledge articles for service teams.
Starts on: Published Clinical Knowledge Articles
Configures users, service references and access for the operating team.
Start free, then use Proto to change fields, steps and approvals before your team goes live.