These cookies are required for the website to function properly. They ensure security, enable basic features like page navigation, and store user session data. You cannot disable these cookies.
- Retail ITSM
- Frequently asked questions
Questions, answered
Answers for teams preparing retail IT service work.
Retail ITSM
9 questions
Can't find it? Write to support@erp.ai.
How do I get started?
Click Get started, then use Proto to configure ITSM for Retail for your business. Pilot one store incident with its service, asset, technician and linked register outage before expanding to other work.
How does a store incident get assigned?
The technician checks the linked service and asset, validates their lifecycle states, records the assigned person and acknowledgment time on the incident.
Can I record a register outage separately from the incident?
The outage capture links to a selected incident. It records store code, register number, start and restoration times, and a lost transaction estimate.
Where do store operating hours go?
A trading window capture links to an incident and records the store code, opening and closing times and timezone.
Who approves a service request?
The Service Request Approver reviews a submitted request. The Service Request Fulfiller handles the approved work and records completion.
What does a change approver review?
The approver reviews risk, scheduled start and end, rollback plan and affected service before approving or rejecting the change.
How are recurring issues tracked?
A problem record holds a statement, root cause, affected service, owner and state. Incident updates keep the timeline for individual cases.
What do integration receipts show?
They record provider event identity, received time, payload hash and whether processing was received, applied, rejected or failed.
Can I review register downtime by store?
Use recorded outage start and restoration times with store codes. The lost transaction figure is an estimate recorded on each outage.
Set up Retail ITSM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.