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- Retail ITSM
- Process
- Approved change
Approved change
Review risk, schedule and rollback plan before recording a change outcome.
Step by step
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Draft change Change Implementer
The Change Implementer records the affected service, summary, risk, scheduled start and end, and rollback plan.
- Captures the affected service and planned work.
- Updates Changes, Services
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Review change Change Approver
The Change Approver checks the risk, scheduled interval and rollback plan against the proposed work.
- Presents risk, times and rollback plan for a decision.
- Updates Changes
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Approve change Change Approver
The Change Approver approves or rejects the reviewed change. Only an approved change moves to implementation.
- Records approval or rejection.
- Updates Changes
ApprovalA person approves before the work moves on. -
Implement change Change Implementer
The Change Implementer rechecks risk, window and rollback plan, performs the work and records the implementation outcome.
- Records implementation and outcome.
- Updates Changes
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Verify change Change Approver
The Change Approver reviews whether the record shows verified work or a rollback and follows up on the outcome.
- Reviews verified or rolled-back result.
- Updates Changes
Who does what
Roles and permissions- Change Approver
- Owns the authorization decision and outcome review; Change Implementer prepares and executes the work; Admin maintains service references.
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