Request fulfillment

Step by step

1. Submit request Service Request Fulfiller

   The requester and service are selected and the request type, requested time and due time are recorded. The item is submitted for a decision.

   • Records request and its references.
   • Updates Service requests, People, Services

2. Review request Service Request Approver

   The Service Request Approver reads who asked, which service is involved and what work is being requested.

   • Presents the submitted decision context.
   • Updates Service requests, People, Services

3. Approve request Service Request Approver

   The Service Request Approver approves or rejects the submitted item. An approved request becomes eligible for fulfillment; rejection ends this path.

   • Records approval or rejection.
   • Updates Service requests
   ApprovalA person approves before the work moves on.

4. Fulfill request Service Request Fulfiller

   The Service Request Fulfiller validates the requesting person and linked service, performs the authorized work and records the actual completion time and completed state.

   • Records completed work and its time.
   • Updates Service requests, People, Services

Service Request Approver

Makes the decision; Service Request Fulfiller checks the references and completes the work; Admin maintains people and service records.