Store evidence

Step by step

1. Select incident Store IT Coordinator

   The Store IT Coordinator opens the issue that the evidence describes and confirms its store and service context before attaching a capture.

   • Establishes the case to which the evidence belongs.
   • Updates Incidents

2. Capture register outage Store IT Coordinator

   The coordinator enters store code, register number and the outage start. Once the register is restored, they enter the restoration time and any supported lost transaction estimate.

   • Saves the register and downtime interval against the case.
   • Updates Register outages, Incidents

3. Capture trading window Store IT Coordinator

   The coordinator enters store code, opening and closing times and timezone against the selected incident.

   • Saves store operating hours and timezone against the case.
   • Updates Store trading windows, Incidents

4. Review attribution Service Desk Technician

   The Service Desk Technician compares the evidence intervals with incident updates and the recorded resolution time before using the case in a handoff.

   • Checks the case history against the captured times.
   • Updates Incidents, Incident updates, Register outages, Store trading windows

Store IT Coordinator

Captures evidence; Service Desk Technician checks its relationship to the incident; Admin maintains access.