Incident status by priority List
Group incidents by current status and priority to see the service desk workload.
- Retail ITSM
- Reports and analytics
Reports for the questions your team asks
Use recorded times, states and service links to review store IT work.
Overview×
Retail ITSM · Overview
Retail ITSM dashboard
This quarter
Changes in view
6Low
2Medium
2High
2Incidents by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Open | 48 | ||
| Acknowledged | 11 | 23% | |
| Investigating | 2 | 18% | |
| Resolved | 1 | 50% |
Incidents by status
Sample counts per stage
More reports
Acknowledgment timing List
Compare opened and acknowledged times for incidents with both timestamps.
Resolution timing List
Compare opened and resolved times for incidents with both timestamps.
Register downtime by store List
Compare start and restoration times for recorded register outages by store code.
Estimated lost transactions by store List
Sum recorded lost transaction estimates by store code.
Request completion by service List
Group service requests by linked service and status, with actual completion dates.
Change outcomes by risk List
Group changes by risk and current status.
Problem state by service List
Group root-cause records by service and status.
Provider receipt outcomes List
Group integration receipts by provider and processing status.
Set up Retail ITSM your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.