Which articles need review?
Group article status by owner and category, then open the review queue to read the actual text.
- Knowledge Base Builder
- Reports and analytics
Reports for the questions your team asks
Answer practical questions about articles, feedback and service work.
Overview×
Knowledge Base Builder · Overview
Knowledge Base Builder dashboard
This quarter
Changes in view
6Low
2Medium
2High
2Knowledge articles by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Draft | 39 | ||
| Review | 11 | 28% | |
| Published | 2 | 18% | |
| Archived | 1 | 50% |
Knowledge articles by status
Sample counts per stage
Questions to answer
Where are readers struggling?
Compare helpfulness responses and comments by article and submission date.
Which services produce recurring work?
Review open incidents and problem findings by service before choosing the next guidance topic.
From Service context
What work is coming up?
Check request due dates and scheduled changes before updating an instruction that depends on a service procedure.
From Service context
More reports
Articles by publication status List
Group owned articles by status and category to find the current review load.
Article feedback by helpfulness List
Compare helpful responses and comments by article and submission date.
Published article ownership List
Show published articles by owner, category and publication date.
Open incidents by service List
Compare unresolved incidents by service, assignee and priority.
Problem findings by service List
Review problem status and recorded root cause for each service.
Request due dates List
List submitted and approved requests with their due dates and requester.
Scheduled changes by risk List
Compare planned start and end dates for approved and implementing changes by risk.
Integration receipt outcomes List
Group receipt results by provider and received date.
Set up Knowledge Base Builder your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.