Integrations

• Request intake. Map an incoming application to its case number, citizen reference, service code, owner and requirement lines. Confirm how repeat messages identify an existing request.
• Document source. Retain the external reference and date for each supporting file, then assign a person to verify it.
• Service response. Define where a delivered result comes from and how its provider reference and external receipt will be checked.
• Policy source. Keep the applicable policy reference with the service definition and confirm which organization maintains it.

The service owner reviews source field mappings and transform rules before routine use. An operator checks uncertain execution results against the same operation key before another attempt. Keep the source revision, result reference and receipt evidence with the run. Changes to a mapping or response process should be rehearsed on a representative case, including a returned review and a failed provider result.