Questions, answered

Click Get started, then use Proto to configure Last-mile Delivery Platform for your business. Pilot one operating organization, one partner, a known driver and vehicle, and a load with pickup and delivery windows. Rehearse proof and exception review before expanding.

A load records the owner, operating organization, transport partner, promised delivery time, freight amount and lifecycle. Its assignments and stops describe who will move it and where it should go.

Dispatcher links a driver and vehicle to a load for a start and end interval. Check driver eligibility, vehicle readiness and other commitments before confirming and dispatching the assignment.

Ordered load stops hold each address, visit sequence, window and actual arrival and departure. The load holds the overall promised delivery time.

A completed delivery stop holds a handover time and at least one proof reference, signature file or delivery photo. The reviewer can inspect recipient and package details before accepting custody.

Warehouse Handoff Reviewer makes the human decision on a submitted delivery stop and records its decision time. A rejected stop can be corrected and resubmitted.

Operations Reviewer inspects the load, evidence and source revision and records a Return decision with a reason. The load stays in Exception while Dispatcher handles the operational correction.

A failed or needs-review receipt retains the operation key, expected revision and failure context. Operations Reviewer checks linked effects and the authoritative source before deciding the next action.

Set up a messaging connection and decide which delivery events should trigger it. Keep the underlying load and handover records available for support review.

Use the roles page to assign planning, driving, fleet and review responsibility. Rehearse a permitted task and a denied task for each role before release.