Delivery to review

Step by step

1. Identify exception Dispatcher

   Dispatcher or Driver records the load in Exception when the planned delivery cannot proceed as expected.

   • Keep the affected promise and handoff visible
   • Updates Loads, Delivery stops

2. Gather evidence Operations Reviewer

   Operations Reviewer inspects load status, ordered visits, delivery proof, attachments and relevant operation receipts.

   • Assemble timing, proof and action history
   • Updates Load stops, Record attachments, Operation receipts

3. Review exception Operations Reviewer

   Operations Reviewer records a Return decision for the source revision, including reason and decision time.

   • Record decision against a source revision
   • Updates Review decisions, Loads
   ApprovalA person approves before the work moves on.

4. Reconcile effects Operations Reviewer

   Operations Reviewer compares failed receipts with linked effects and the authoritative external source before deciding whether the operation still needs review.

   • Investigate failed or uncertain actions
   • Updates Operation receipts, Loads

5. Correct scope Dispatcher

   Dispatcher acts on the reviewer decision and retains the exception history. Cancellation is a separate deliberate lifecycle action.

   • Return, continue or cancel work deliberately
   • Updates Loads, Load assignments

Operations Reviewer

Owns the decision and reconciliation.

Dispatcher

Corrects or cancels the load.

Driver

Supplies movement or recipient evidence.

Warehouse Handoff Reviewer

Clarifies custody decisions.