Dispatcher
Owns load plans, assignment intervals, stop order and dispatch decisions.
Can
- Manage Loads, load assignments, load stops
- View Drivers, Vehicles, transport partners, delivery stops, operation receipts
Starts on: Load Stops by Sequence
- Last-mile Delivery Platform
- Roles and access
Who can do what in Last-mile Delivery Platform
Assign planning, driving, fleet and review decisions to the people who do the work.
How permissions work
Operating scope
Admin keeps organizations and team memberships current so a load has an accountable owner.
Separation of work
Dispatcher plans and releases loads, while Warehouse Handoff Reviewer decides submitted custody and Operations Reviewer decides exceptions.
Evidence access
Record attachments carry Internal or Shared visibility; review that choice before giving a user file access.
Rehearsal
Test each role on a real load, including a denied action, before broader use.
Who can do what
| Role | Loads and commitments | Assignments and dispatch | Stops and windows | Delivery and custody | Fleet and partners | Review and evidence |
|---|---|---|---|---|---|---|
| Dispatcher | Edit | Edit | Edit | View | View | View |
| Driver | View | View | Edit | Edit | View | — |
| Fleet Manager | View | Edit | — | — | Edit | — |
| Warehouse Handoff Reviewer | View | — | View | Approve | — | View |
| Operations Reviewer | Edit | View | — | Edit | — | Approve |
| Admin | Edit | View | — | View | Edit | Edit |
Each role in detail
Driver
Records arrival, departure and delivery evidence for assigned work.
Can
- Manage delivery stops, load stops
- View Loads, load assignments, Drivers, Vehicles
Starts on: Load Stops by Sequence
Fleet Manager
Maintains driver eligibility, vehicle readiness and defect release evidence.
Can
- Manage Drivers, Vehicles, vehicle defects
- View load assignments, Loads
Starts on: Load Assignments Default List
Warehouse Handoff Reviewer
Decides submitted delivery-stop custody handoffs after inspecting the handover record.
Can
- Manage delivery stops
- View Loads, load stops, record attachments
Reviews and approves
- Approve delivery stops
Starts on: Loading Handoffs Default List
Operations Reviewer
Reviews load exceptions, evidence and unresolved operation receipts.
Can
- Manage review decisions, operation receipts, record attachments
- View Loads, delivery stops, load assignments
Reviews and approves
- Approve review decisions
Starts on: Loads Default List
Admin
Maintains organizational scope and access to the operating records.
Can
- Manage Organizations, team members, Users, transport partners
- View exchange rates, Loads, delivery stops, load assignments, review decisions, operation receipts
Set up Last-mile Delivery Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.