Coordinate containment and corrective owners, then close the failure only after all linked actions are accepted.
Quality Manager follows the containment responsibility established by the inspection decision. Move the nonconformance through Containment and Investigation as the response proceeds. Keep the original inspection link visible during the investigation.
Quality Manager records the root cause, action, owner and due date for each response. Obtain plan approval from the authority agreed during setup before advancing Approved work to Implementing. Bring completed work to Effectiveness Review with the evidence needed for a decision.
Quality Approver evaluates the exact action and linked failure. An accepted decision closes the eligible action. An unsuccessful decision remains in the attributed review history and does not earn closure. The reviewer must act against the current version of the work.
Quality Manager checks the complete set of linked actions. The review process closes the nonconformance only when every linked action has been accepted. This final state follows the accepted action history; it is not an extra manual approval of the same decision.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.