Learning Management System

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  1. Learning Management System
  2. Process
  3. Delivery and reconciliation
Process · Delivery and reconciliation

Delivery and reconciliation

The delivery record should explain what was sent, for which enrollment revision, and what result came back. Operation runs and ordered steps retain input, output, and receipt references. Attempts show retries and failures against an operation key.

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Step by step

  1. Confirm decision Learning Management Reviewer

    The Learning Management Reviewer checks that the recorded approval applies to the enrollment revision.

    • Matches approval with source revision
    • Updates Review decisions, Enrollments
    ApprovalA person approves before the work moves on.

  2. Prepare operation Learning Management Operator

    The Learning Management Operator records the operation key and source revision for the delivery work.

    • Holds operation key and revision
    • Updates Operation runs, Enrollments

  3. Inspect steps Learning Management Operator

    The operator follows the ordered actions and their input and output references.

    • Preserves ordered inputs, outputs and receipts
    • Updates Operation steps, Operation runs

  4. Reconcile result Learning Management Operator

    The operator investigates a Failed, Unknown, or reconciliation required outcome against the provider reference and receipt.

    • Records attempt outcome and exception
    • Updates Execution attempts, Operation runs

  5. Record delivery Learning Management Operator

    Once the result is confirmed, the delivery workflow records the delivery reference and completion date on the enrollment; the operator checks the trace.

    • Keeps completion and delivery reference
    • Updates Enrollments, State history

Where it usually breaks

And how to keep it from happening.

  • A successful step is mistaken for the outcome of the whole run.
  • A provider result is unknown, and the same action is retried without checking its reference.
  • The operation references a different revision from the approved decision.
  • A corrected delivery overwrites the earlier run rather than preserving its receipt.

Who does what

Roles and permissions
Learning Management Reviewer
Owns the approval decision; Learning Management Operator investigates and records delivery outcomes; Read Only Analyst reads authorized summaries.

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