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- Lending Platform
- Process
- Repayment review
Repayment review
Servicing follow-up starts with the provider event. The Credit Officer checks its identifier, amount, occurrence time and account. The matching state records whether the event has been linked to an application or remains unresolved. Dated account snapshots offer a separate balance observation for reconciliation.
Step by step
-
Match repayment Credit Officer
The Credit Officer checks the provider event against the account and its related application.
- Records a matching state and application context
- Updates Repayments, Loan accounts, Loan applications
-
Reconcile account Credit Officer
The officer compares repayment and disbursement activity with the dated provider balance snapshot.
- Compares movements with dated balances
- Updates Loan account snapshots, Repayments, Disbursements
-
Review exception Credit Officer
An event that cannot be matched stays in exception work with its original provider reference.
- Preserves the unresolved source event
- Updates Repayments, Loan account snapshots
Who does what
Roles and permissions- Credit Officer
- Investigates the event and balance history.
- Auditor
- Reads the source references and matching state.
- App Administrator
- Maintains access to the organization.
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